Five User Experience Takeaways from Online Holiday Shopping

Yesterday was Free Shipping Day in the US – the last one-day, online-shopping event marketed by thousands of merchants offering free shipping with delivery by Christmas Eve. As the informal end of the online shopping push by retailers to drum up online business leading to Christmas, it comes in last after Green Monday, Cyber Monday and the start of it all – Black Friday. From the looks of it, retailers had a great online shopping season with E-Commerce spending on Black Friday topping  $1B for the first time.

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