Software as a Service Implementations Need a Design-Led Approach

Software implementations today are different from what they were just a few years ago. Gone are the days when software packages were implemented with little to no opportunity for customization and could only be run on computers in an office. Users were an afterthought and had to deal with a steep learning curve. They also had to  adapt their processes to the software.

Fast forward to today, when we have Software as a Service (SaaS) disruptors like Salesforce, and traditional software like SAP and SharePoint that look nothing like their earlier versions. Software today is increasingly available:

  • in the cloud,
  • with modernized interfaces,
  • featuring responsive designs that work across desktop and mobile devices,
  • is more usable out of the box, and
  • the user interface is constantly being improved.
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