A Design-Led Approach for Software as a Service Implementations

My previous post described why we should follow a user-first, design-led approach to enterprise software implementation instead of a system-driven approach. Yes, even with modern user interfaces like Salesforce Lightning, SAP Fiori & UI5, Pega, or SharePoint on Office 365. The benefits include saving time and money, easier implementation and roll-out, and satisfied (and happier) users.

This post describes our process, a focused version of Rapid Design & Visualization (RDV), Capgemini’s user-centered design methodology.

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